Order Information & Store Policies
We want you to be 100% confident in your purchase from Stampassion, Ltd., so please email us should you have any questions. The following information outlines Stampassion, Ltd.ís online store policies, terms and conditions. Please read this before placing your order. By placing an order with Stampassion Ltd., you, the Customer, indicate agreement to the following terms and conditions.

Please be certain your mailing address and other information is correct before placing your order. Stampassion is not responsible for orders shipped to an incorrect address.

Contact Us
Stampassion is based online and the best way to contact us is via email at: info@stampassion.com. We will get back to you as quickly as possible; we are highly responsive to customer queries. Our staff is small and telephone calls are not practical at this time.

Site Security
Stampassion.com uses industry best-practices standard SSL encryption for all transactions for your security. This ensures that all personal information you send us is secure. We do not store credit card information, to further insure the security of your personal information.

Payment Options
Stampassion accepts Visa, MasterCard and Discover credit cards, and PayPal. In the case of credit cards, your credit card will be authorized when you order, but you will not actually be charged until your order ships. Payments made through PayPal are immediately charged by PayPal.

Money orders and checks are also accepted. Please note that our usual quick shipping times will not apply to orders paid with checks. You order will ship after the payment has cleared our bank and yours. Thank you!

Minimum Order is $10 before shipping and sales tax, if applicable.

Sales Tax
Sales Tax is applied to orders shipped within New York State. Orders shipped outside of New York State are not taxed.

Shipping
Please click here to review Stampassion, Ltd.'s Shipping Information page for details on shipping cost and policies. Please note that Stampassion does not offer International Shipping at this time.

Backorders
Stampassion strives to keep all our fabulous products in stock, but high demand and backorders from our suppliers are a regular occurrence and products will be out-of-stock from time to time. If any of your items are out-of-stock, we will contact you to see if you would like to either: 1) cancel the out-of-stock item, 2) wait for the item to arrive and ship the entire order complete or 3) pay additional shipping when the out-of-stock item arrives.

Defective Merchandise & Mis-shipped Products
All products sold by Stampassion Ltd. are guaranteed from defect. If you receive a defective product or the wrong product is shipped, please contact us within 10 days of receipt the order. We will send you return instructions and an RMA; replacement products will be sent once we have your return.

Stampassion will pay for return shipping in the case of defective or mis-shipped products.

Returns & Exchanges
We hope you will be tickled pink with your order from Stampassion. If not, please email info@stampassion.com and include the order number and nature of the problem. Refunds or exchanges will be made promptly for any unused, unopened products returned to Stampassion within 30 days from ship date, excluding shipping charges. Please note:
  • A Return Merchandise Authorization (RMA) from Stampassion Ltd. is required for all returns. Please email Stampassion to receive a RMA before shipping a return.
  • Return shipping charges are the responsibility of the Customer.
  • A restocking fee of 20% will be assessed on returned merchandise, except in case of defective or mis-shipped products.
  • Returned products must be received back at Stampassion in new, unopened and resalable condition. Once inspected, a store credit will be issued for the original cost, less restocking fee.
  • Special orders, kits, sale priced and clearance items may not be returned.
  • If your original order qualified for free shipping and the returned merchandise means the order total falls below the qualifying amount, the order is no longer eligible for free shipping. The original shipping charge will be deducted from your refund.
  • Claims for lost or damaged packages may be filed with the US Postal Service. Stampassion is not responsible for USPS actions or procedures.
  • Original shipping charges are not refundable unless it is our error.